Every item in our shop is custom-made and printed on demand just for you, so we can’t accept returns or exchanges for change of mind or for choosing the wrong size or colour. This doesn’t affect your rights under the Australian Consumer Law.
Why no change-of-mind returns?
Each piece is produced individually when you place your order. Once production begins it can’t be resold, which is why we ask you to check sizes and colours carefully before ordering.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, misprinted or isn’t what you ordered, we’ll make it right with a replacement or a refund. Please let us know as soon as possible, ideally within 14 days of delivery, so we can sort it out quickly with our print partner. Include:
- Your order number
- Photos of the issue
- A short description of the problem
We’ll then arrange a replacement or refund as quickly as we can.
Not sure about sizing?
If you’re unsure about a size or colour, contact us before you order and we’ll happily help.
Contact us
For any questions about your order, please visit our Contact page. We’re always happy to help!